When will my parcel be sent out?
Items are sent out within 1-3 working days unless otherwise stated in our shop announcement. Our shipping days are Monday and Thursday mornings. Please contact us if you are in rush to receive your item.
What countries do you post to?
Canada and the USA, as this is where the majority of our orders comes from. We are working on adding additional countries to our shipping list. We do ship worldwide so do not hesitate to get in touch for a postal quote anywhere else!
What carriers do you use?
Canada - Canada Post either directly or through Chitchats
US - USPS first class / priority or occasionally Parcelforce for larger items
How long will shipping take?
Canada Post : 2-9 business days
US : First class 2-5 business days
US : Priority 1-3 business days
US : Parcelforce 2 - 10 business days
Will my parcel be tracked / insured?
Yes, both! 99% of orders will have tracking and insure automatically added. In very rare cases tracking and insurance will not be available due to the size / weight / nature of the item. Please ask in advance if this is a concern.
What and How much postage materials will you use?
Shipping will be combined if possible and we use recycled packaging materials as much as possible. We always encourage our customer to re-use our postage materials, or to give them to someone who will. Do let us know if you are buying for a gift - or try to maintain a minimal waste lifestyle - we will adjust packaging accordingly.
What if my item is damaged or gets lost in the post?
Please contact us with a clear photo of the damaged item and its packaging, or send us a message if the item fails to arrive within 25 working days. Please check with customs if they are holding your parcel and double check if you provided us with the correct postage address.